Privacy Policy

Last Updated: March 2026

Vionti Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ed.viontihealth.com and use our telehealth services, including health assessments, physician consultations, and prescription fulfillment.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when you register for an account, complete a health assessment, or otherwise interact with our services, including:

Full name, date of birth, and gender
Email address, phone number, and mailing address
Government-issued identification (when required for identity verification)
Payment and billing information (credit card numbers, billing address)

Health Information

To provide telehealth services and facilitate prescription treatments, we collect health-related information including:

Medical history and current health conditions
Medications you are currently taking
Responses to health assessment questionnaires
Information shared during physician consultations
Prescription and treatment records

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address and browser type
Operating system and device information
Pages visited, time spent on pages, and navigation paths
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: To facilitate telehealth consultations, process health assessments, and coordinate prescription fulfillment through our pharmacy partners
Communication: To contact you regarding your account, consultations, prescriptions, and order status
Payment Processing: To process payments for consultations and prescribed treatments
Improvement: To improve our website, services, and user experience
Compliance: To comply with legal obligations, including healthcare regulations
Safety: To detect, prevent, and address fraud, security issues, and technical problems

3. HIPAA Compliance

Vionti Health is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA requirements, including:

We maintain administrative, physical, and technical safeguards to protect your PHI
We limit the use and disclosure of PHI to the minimum necessary for the intended purpose
We enter into Business Associate Agreements (BAAs) with all third-party service providers who may access PHI
We provide you with access to your PHI and honor your rights under HIPAA
We train our workforce on HIPAA privacy and security requirements

For a full description of our HIPAA practices, you may request a copy of our Notice of Privacy Practices by contacting us at support@viontihealth.com.

4. How We Share Your Information

We do not sell your personal or health information. We may share your information in the following limited circumstances:

Healthcare Providers: We share your health information with licensed physicians who provide telehealth consultations through our platform, as necessary for treatment
Pharmacy Partners: We share prescription and shipping information with our U.S.-based compounding pharmacy partners to fulfill your prescriptions
Payment Processors: We share payment information with secure, PCI-compliant payment processing partners
Service Providers: We may share information with third-party vendors who assist in operating our website and services, subject to confidentiality obligations
Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

Essential Cookies: Required for the website to function properly, such as session management and security
Analytics Cookies: Help us understand how visitors interact with our website, enabling us to improve functionality and content
Advertising Cookies: Used to deliver relevant advertisements and measure advertising effectiveness

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal and health information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure, access-controlled servers and databases
Regular security assessments and vulnerability testing
Role-based access controls limiting employee access to sensitive data
Multi-factor authentication for administrative access

While we take reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal and health information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with applicable state and federal regulations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you
Correction: You may request that we correct inaccurate or incomplete information
Deletion: You may request that we delete your personal information, subject to legal and regulatory obligations
Portability: You may request your data in a structured, commonly used format
Restriction: You may request that we restrict the processing of your information
Objection: You may object to certain processing of your information

To exercise any of these rights, please contact us at support@viontihealth.com.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of your personal information
The right to opt out of the sale or sharing of your personal information (Vionti Health does not sell personal information)
The right to non-discrimination for exercising your privacy rights
The right to correct inaccurate personal information
The right to limit the use and disclosure of sensitive personal information

To exercise these rights, contact us at support@viontihealth.com or call (844) 357-3601. We will verify your identity before processing any request.

10. State-Specific Rights

Residents of other states with privacy legislation (including Virginia, Colorado, Connecticut, Utah, and others) may have similar rights to access, correct, delete, and port their personal information. We honor applicable state privacy laws. To exercise your rights, contact us using the information provided below.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Vionti Health
Email: support@viontihealth.com
Phone: (844) 357-3601
Website: ed.viontihealth.com